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Necessary evil? Study blasts performance reviews, but documentation still vital

A survey showing most U.S. office workers have negative feelings toward traditional performance reviews may not be earth-shattering news. It’s hardly a surprise to learn that large numbers of employees consider such reviews stressful, tiresome time-wasters with fallout often coming in the form of tears and resignations from disappointed workers.  Despite widespread disapproval, traditional reviews […]

Is Customer Service Training a Priority at Your Company?

In a BLR webinar titled “Customer Service: How to Build a Culture of Exceptional Service in Your Organization,” Gregory P. Smith, CEO of Chart Your Course International, described the success of Zappos, whose gross sales steadily and rapidly increased from 2000 to 2008 largely based on word-of-mouth and customer service. The lessons learned from Zappos […]

Changes coming to Delaware’s discrimination law

by Lauren E.M. Russell Changes that will expand the Delaware Discrimination in Employment Act (DDEA) to include discrimination based on family responsibilities and reproductive health decisions are set to take effect on December 30. Under the revised law, it will be unlawful for a covered Delaware employer to discriminate against employees because of their family […]

Office Romance Leads to Robbery

Litigation Value: $0. Shockingly, I don’t think Dunder Mifflin can be held liable for any conduct in the “Crime Aid” episode of The Office. That doesn’t mean I think it’s advisable for Michael Scott and Holly to be messing around at work, for Phyllis to auction off sexual favors (“hugs”), or for Dwight to point […]

Recruiting Sin #2: Ignoring the Importance of Your Employment Brand

As the economy improves and unemployment decreases, some companies are finding themselves in a perplexing and frustrating position—they are unable to fill certain roles with qualified individuals despite large numbers of available applicants. What is causing this disconnect?

Putting a Stop to Workplace Bullying

by Norbert “Bert” Alicea Workplace bullying is bad for morale, bad for retention, and bad for the bottom line. Today we present an article by Norbert “Bert” Alicea, MA, CEAP, vice president of EAP+Work/Life Services for Health Advocate, on identifying the problem and understanding its impact.

Say it ain’t so, A-Rod?

Back in August 2013, I wrote about the Biogenesis scandal that resulted in the suspension of 13 major and minor league baseball players, including a 211-game suspension for Alex Rodriguez. Well, thanks to A-Rod, this story has become the gift that keeps on giving. On January 11, 2014, Arbitrator Frederic R. Horowitz issued his decision […]