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Preventing Change Fatigue

By Kelli Hinshaw In yesterday’s Advisor, guest columnist Kelli Hinshaw, vice president of strategic development for Reality-Based Leadership, provided thoughts on proper change management. Today, Hinshaw has more tips for leaders looking to make their company thrive in times of transition.

Hot or Not?

Litigation value: $0 In the Prince Family Paper episode of The Office, the employees of Dunder Mifflin Scranton act inappropriately and potentially create liability for the company on two different fronts. But fortunately, as seems to be the case quite often this season, no one does anything to definitely create liability for the company. That […]

Engage Employees for Great Customer Service

Empathica, Inc. (www.empathica.com), a leading provider of customer experience management solutions, is committed to employee engagement—internally and externally. The company employs approximately 100 employees at its headquarters in Mississauga, Ontario, and its offices in Alpharetta, Georgia, and Birmingham, England. Empathica’s PinPout (Perfect in, Perfect out) quality awards program was implemented several years ago to provide […]

Trump proposes ‘substantial’ DOL budget cut

The U.S. Department of Labor (DOL) would see a nearly 21 percent reduction in funding under the White House’s proposed 2018 discretionary spending budget, which was released March 16. “A 21 percent cut is very substantial,” according to H. Juanita Beecher, of counsel with Fortney & Scott in Washington, D.C., and an editor of Federal […]

One of HR’s Delicate Tasks—The Investigatory Interview

EEOC requires a “prompt, thorough, and impartial” investigation of complaints of discrimination and harassment. In today’s Advisor, how to interview the complaining employee and the alleged offender. For help with this tricky task, we turned to HRhero/BLR’s Workplace Investigations: the HR Manager’s Step-by-Step Guide. Interviewing the Complaining Employee Attorney author Jody Shipper suggests HR investigators […]

Do You Adequately Train Workers on Safety Procedures?

A worker, who was not wearing work gloves when he was injured, claimed that his employer did not instruct him that wearing the leather gloves was a mandatory safety precaution. What Happened “Wyatt” started working for SMS Rail Lines in February 2006 as a boom truck operator and railroad track laborer. As required, he passed […]

Managing Incentive Compensation Plan Changes: 5 Steps for Success

by John Ristuccia, vice president, Professional Services, Optymyze An incentive compensation plan, in which salespeople are compensated based on their ability to meet established performance goals, is key to building an engaged sales force aligned with the overall goals of the organization. Done well, these plans are highly effective, in terms of driving positive selling […]

What Smaller Companies Want: 7 Needs for Effective Benefits Management

By VJ Bala, senior vice president and head of marketing,  hCentive When going up against larger competitors for a limited pool of highly qualified employees, small to midsized companies often find themselves at a disadvantage, particularly when it comes to benefits. Big businesses typically have access to a wider range of benefits and can offer […]