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Biogenesis and the (Bad) Boys of Summer

For some people, summer evokes thoughts of sunshine and long walks on the beach with sand under their bare feet (sounds like the setting of a Nicholas Sparks novel … or so I’m told). For me, I think of baseball. As an annual subscriber to MLB Extra Innings, I think of the plethora of games […]

Google: not a replacement for individualized accommodation

by Megan Rolland It may be convenient and easy to use, but you cannot find the answer to everything on the Internet. As one Canadian employer recently learned, Google research on a medical condition is not a proper substitute for individualized accommodation.

Determining Joint-Employer Liability under the FMLA

By Ryann E. Ricchio, Faegre Baker Daniels Disputes over joint employment have recently appeared before both the National Labor Relations Board (NLRB) and the federal courts. A new decision from the U.S. 7th Circuit Court of Appeals—which covers Illinois, Indiana, and Wisconsin—dealt with the issue of joint employment under the Family and Medical Leave Act […]

Rhode Island, federal law changes affect how employers treat same-sex married couples

by Matthew H. Parker A series of amendments to Rhode Island law and the U.S. Supreme Court’s June 26 decision in United States v. Windsor have changed how most Rhode Island employers must treat same-sex married couples. Under the amendments, which go into effect on August 1, anyone who is eligible to marry in Rhode […]

Where customer service is job 2

by Dan Oswald You know good customer service when you see it. That’s a statement in which I firmly believe. But it also means you know horrendous customer service when you see it. Do I have a story for you! Recently, my wife and I celebrated our 25th wedding anniversary. My gift to her was […]

It’s Time for Time Management Training

The information in today’s Advisor is adapted from BLR’s 10-Minute HR Trainer session, “Time Management for Supervisors.” One big obstacle to efficient time management is dealing with interruptions, which are inevitable and unpreventable. Remind your supervisors and managers that dealing with people and problems is part of their jobs, so they have to expect interruptions—but […]

‘Tickets to Slide’ Kill Productivity, Demotivate Top Workers

In yesterday’s Advisor, we got the first four of Rick Lepsinger’s “tickets to slide”; today, the rest of the tickets plus an introduction to a new, online leadership training system. Lepsinger, president of OnPoint Consulting, is the author of Closing the Execution Gap: How Great Leaders and Their Companies Get Results (Jossey-Bass, 2010). Ticket to […]

Plan Controls Respond to PBM Spreads, Generic Cost Spikes

If a pharmacy benefits manager promises a group health plan that there will be no administrative fee for drugs, it actually could be a red flag and not a cause for celebration. It could mean the PBM is “gaming the spread” or not passing rebates through to the plan. Plans can prevent this kind of […]