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Q&A on Job Description Creation

Job descriptions aren't merely lists of qualifications and duties. To the contrary, they are active documents by which you determine who you will hire, and how you will evaluate and compensate the people who will eventually fill those jobs. Getting them right takes time and a good understanding of what they're trying to accomplish. HR […]

Must an Employer Grant Permanent Intermittent FMLA Leave?

Maybe not, according to a recent decision from the Eighth U.S. Circuit Court of Appeals. The case has many people wondering if reevaluation of the word “leave” in the Family and Medical Leave Act (FMLA) may be on the  horizon. FMLA Complete Compliance Perception may be reality . . . In February 2007, Charlene Wisbey […]

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The Importance of Customer Training

When we talk about training in the business world, most people think immediately and primarily about training staff members. After all, the staff members are the ones creating products or providing services to customers. But what about training customers?

The New Trend of “Quiet Firing”

Until recently, most people weren’t familiar with the concept of (or even the term) “quiet quitting.” Thanks to remarkable media buzz around the subject, employees’ doing just enough on the job but not going above and beyond is now part of the common parlance of corporate America. But those who think they’re up to speed […]

AI’s Impact on Hiring: Keep the Human in Your Talent Acquisition Practices  

AI is a tool like anything else. So, when I hear about AI in hiring, I think less about the AI itself and what it is capable of and more about how companies, teams and individuals may use it. Talent Acquisition (TA) and retention is a people-centered process: It wouldn’t be wise to overuse AI […]

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Disciplining Employees: Appropriate Tone/Approach

We’ve been talking recently about the subject of employee discipline—arguably one of the least-comfortable aspects of any manager’s job. In a previous post, we talked about the importance of having clear policies for employees so that they know what type of actions and behaviors are counter to company policy, as well as what the consequences […]

Darth Vader’s Voice Draws Attention to AI’s Impact on Collective Bargaining

Not unexpectedly, artificial intelligence (AI) is increasingly affecting the collective bargaining relationship between labor and management, and the following case discussion addresses both legal and practical aspects of AI’s impact on bargaining. ‘More Machine Now Than Man’ In May, the Screen Actors Guild-American Federation of Television and Radio Artists (SAG-AFTRA) filed an unfair labor practice […]

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How to Encourage Employees to Get More Sleep

We’ve all been there: trying to get one more thing done on the to-do list before going to sleep … or two more things … or two more episodes of that show we’ve been binge-watching. Or, maybe we’re struggling to stop thinking about the day and the to-do list long enough to relax. Any way […]

Are There Trust Issues at Your Company?

Do you sense that there are many people within your organization that simply don’t trust each other? A lack of trust can drastically affect a company’s culture for the worse—and that, in turn, affects the bottom line. But what does trust really entail in the workplace? Expert Claudia St. John has some advice.