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Retirement Plan Fiduciaries Must Wisely Consider All Investment Options

Retirement plan fiduciaries have a duty to monitor investment options continuously and remove all imprudent ones, a unanimous U.S. Supreme Court (SCOTUS) recently ruled in a much-anticipated decision. In the opinion, the Court made it clear the fiduciaries can’t ignore imprudent investment options in 401(k)s or other retirement plans even if other, prudent choices are […]

Getting Ghosted by Candidates? Here’s What to Do

There was a recent Instagram reels trend in which salespeople showed text that said “When you say you’re all in but won’t put down your credit card to buy” while a song played that said If you’re wondering if I hate you, I do. HR representatives likely feel the same way about candidates who “ghost” […]

College

Pandemic Sparks Change in What Employers Seek in New College Grads

As college students head back to campus this fall—or maybe prepare for an online-only semester—they are likely looking ahead to graduation and life after college. Employers also are looking ahead and wondering what these students will bring to the workplace as they launch their careers. Employers have long valued employees who can hit the ground […]

The Hidden Cost of Ghost Jobs: Why Posting Unreal Roles Damages Culture and Credibility

If you’ve searched for talent—or searched for a job—over the past few years, you’ve likely encountered the rise of ghost jobs. These are roles posted publicly that are not actually open, budgeted, or approved. And they’re not rare. Year over year, millions more jobs are advertised than are ever filled, leaving job seekers confused, disappointed, […]

Hiring Marketing-Minded CEOs Has Become Health Care’s Remedy for Success

Health care ranks among the worst industries for customer satisfaction, as the scope of marketing efforts has traditionally focused on physicians and other stakeholders. But the past 2 years have fueled a shift to a more patient-centric culture and a focus on an exceptional customer experience (CX). Hospitals and health insurers are doing this by […]

Faces of HR: Lauren Jackman—The SVP Who Studies the Workplace

Lauren Jackman brings a deeply analytical lens to her role as SVP of Culture, Experience & Learning at Medallia. She leads the charge in ensuring the company’s environment is not just productive, but truly inclusive—a place where people can genuinely thrive. Jackman is focused on ensuring that the strategies behind employee experience and learning are rooted in […]

Tips on Public Accommodation of Service and Emotional Support Animals

Title III of the Americans with Disabilities Act (ADA) prohibits disability discrimination in places of public accommodation, which include businesses that are open to the public—like shopping malls, restaurants, movie theaters, medical offices, and recreational facilities. As a result, the entities are required to modify any practices, procedures, and policies that infringe on disabled individuals’ […]