Practical HR Tips, News & Advice. Updated Daily.
Health care ranks among the worst industries for customer satisfaction, as the scope of marketing efforts has traditionally focused on physicians and other stakeholders. But the past 2 years have fueled a shift to a more patient-centric culture and a focus on an exceptional customer experience (CX). Hospitals and health insurers are doing this by […]
Virtually every team and organization has run across an opportunity or a challenge for which they have felt lacking in the skills department and either failed to take advantage of that opportunity or avoid the consequences of that risk. Sometimes these skills gaps are known well in advance—such as a healthcare organization preparing for the […]
Training is often an important part of the defense in lawsuits. But beware. EEOC and the courts are expecting more than just the simple act of training, says Attorney Philippe Weiss. They are interested in the quality of the training—and the trainer—as well.
You’ve found your ideal job candidate. The person has the skills and qualifications to perform well in the position you’re hiring him for, and he fits the mold and culture of your company. You’ve sent this person an offer of employment, and he has accepted. The offer may have provided a few details regarding the […]
When millions of Americans shifted indefinitely to remote work in the wake of the COVID-19 pandemic, nights spent working late at the office became a thing of the past. No more staying late at work because workers never went to work—physically at least. But that, of course, didn’t mean workers weren’t putting in long hours. […]
Since 1970, June has marked Pride Month, a time to honor the fight for LGBTQ+ rights and to celebrate LGBTQ+ culture. While initially the focus of a very small and heavily marginalized group, Pride Month has grown over the course of its 53-year history into a widely celebrated tradition that’s not just limited to people’s […]
Perceptions of personal and community health and well-being have shifted dramatically since World Health Day 2020. For one thing, people are more aware of their personal health and the impact their decisions have on the broader community. And the options available for addressing health needs have transformed, possibly permanently.
Many executives, business owners, and HR leaders I know are struggling with talent—how to get it and how to keep it. Companies are finding recruiting new workers with the skills, attitudes, and aptitude required for a rapidly changing workplace more challenging than ever. And from a retention standpoint, these leaders know they won’t keep their […]
By BLR Founder and CEO Bob Brady Bob Brady thinks someone should pay workers out on FMLA leave. The question is … should it be you? Back when the Family and Medical Leave Act (FMLA) was first passed, many opposed it on the grounds that “unpaid leave” would quickly lead to “paid time off.” In […]
President Joe Biden recently signed the American Rescue Plan Act of 2021 (ARPA). The measure was passed on party-line votes in the Senate (50-49) and the House, where only one Democrat crossed over to oppose it. The final bill differs from an earlier House-passed version. Some provisions were eliminated for procedural reasons while others were […]